Privacy Policy.

Who we are

This website is operated by Soccer HQ (“we”, “us”, “our”). For the purposes of UK data protection law, Soccer HQ is the data controller for the personal information we collect and use.

You can contact us at [email protected].

What information we collect

Order and delivery information — when you buy a tip pack, we collect the email address and phone number you give us at checkout. We use your phone number to text your tips to you personally, and your email address to confirm your order.

Marketing preference — if you tick the optional box at checkout to receive future tips and offers by text message, we record that choice, when you made it and the wording you agreed to.

Payment information — payments are processed by Stripe and/or PayPal, our third-party payment providers. We do not collect or store your card details. We may receive confirmation that a payment has succeeded, along with an order reference and amount.

Communication information — if you contact us by email, we collect your contact details, the content of your message and any reply we send, so we can respond to enquiries, support requests or complaints.

Website and technical information — where analytics is active on the site, we may collect standard technical information such as IP address, device and browser type, pages visited and approximate location, used to understand how the site is used.

How we collect your information

We collect information directly from you when you buy a tip pack or contact us by email. Technical information is collected automatically through cookies and analytics tools where these are active.

How we use your information

We use your information to fulfil your order, text your tips to the phone number you provide, confirm your order and answer questions about it by email, respond to enquiries and complaints, prevent fraud or misuse of the checkout, understand and improve how the website is used, and comply with our legal and tax obligations.

We do not use your phone number or email address for marketing unless you separately and explicitly agree to that.

Our lawful basis for using your information

Contract — we use your email and phone number because we need them to deliver the tip pack you’ve purchased.

Legitimate interests — we may use limited technical information to keep the website secure and working properly, and to prevent fraud.

Legal obligation — we may need to keep order and payment records for tax and accounting purposes.

Consent — if you tick the optional marketing box at checkout, we text you future tips and offers on the basis of that consent, which you can withdraw at any time.

How your tips are delivered

Once your order is confirmed, we text your tips to you personally, directly from Soccer HQ, to the phone number you provided at checkout. We do not deliver tips through WhatsApp, Telegram, an app or a member dashboard, and there is no account or login for the service.

Because tips are sent by text message rather than through a third-party messaging platform, your number is never visible to any group or other buyers.

Marketing communications

At checkout there’s a separate, optional box you can tick if you’d like us to text you future tips and offers. It’s unticked to start with, and you don’t need to tick it to buy a pack.

We only send marketing texts to numbers where that box was ticked. You can opt out at any time by replying to one of our texts or emailing us at [email protected]. Opting out of marketing never affects service messages relating to an order you’ve already placed.

Payment providers

Card and PayPal payments are handled by Stripe and PayPal respectively. These providers process your payment information under their own privacy policies, and may receive information such as your name, contact details, payment amount and transaction reference. We do not store your full card details.

Cookies and analytics

Where analytics is active on the site, we may use cookies or similar technology to understand how visitors use the site and help improve it, in a consent-managed way. Only necessary cookies are used to keep the checkout working.

You can usually control cookies through your browser settings. Blocking some cookies may affect how the site works.

Who we share your information with

We may share your information with Stripe and PayPal to process payments, our website hosting provider, analytics providers where active, professional advisers such as an accountant where necessary, and regulators, authorities or law enforcement where we’re required to by law.

We do not sell your personal information.

International transfers

Some of the providers we use, such as our payment processors, hosting or analytics providers, may process information outside the UK. Where this happens, we take reasonable steps to make sure appropriate safeguards are in place, as required by UK data protection law.

How long we keep your information

We keep order, delivery and payment records for as long as reasonably necessary to fulfil your order, deal with any dispute, and meet our tax and accounting obligations, after which we delete or anonymise it.

Enquiry and support messages are kept only as long as needed to resolve them and for a reasonable period afterwards.

If you opt in to marketing texts, we keep your number and that choice until you opt out.

How we protect your information

We take reasonable technical and organisational steps to protect your personal information against loss, misuse or unauthorised access. No website or payment system can be guaranteed to be completely secure, and we ask that you also take care with any details you send us.

Your data protection rights

Under UK data protection law, you have the right to ask for access to the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information, object to how we use it, ask us to restrict how we use it, ask for your information to be transferred to you or another provider, and withdraw consent where we rely on it.

To exercise any of these rights, contact us at [email protected].

Right to object

You can object at any time to us using your information for direct marketing, or where we rely on legitimate interests. If you object to marketing, we’ll stop.

Complaints

If you’re unhappy with how we’ve handled your personal information, please contact us first at [email protected] so we can try to put it right.

You can also complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.

Age restriction

Soccer HQ is for adults aged 18 and over only. We do not knowingly collect personal information from anyone under 18. If we become aware that someone under 18 has placed an order or contacted us, we’ll delete the information we hold and take reasonable steps to restrict access to the service.

Links to other websites

Our website may link to third-party sites, including payment providers and gambling support organisations such as BeGambleAware. We’re not responsible for the privacy practices of any site we link to, and you should check their own policy before sharing any personal information with them.

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be posted on this page.

Contact us

If you have any questions about this policy or how we handle your information, email us at [email protected].